Kaikoura TOP 10 Holiday Park

Covid-19

Book with Confidence Guarantee

We understand that the relative uncertainty we are feeling might have implications for your confidence to book and stay at Kaikoura TOP 10 Holiday Park over the next couple of months and, with that in mind, we have introduced a "Book with Confidence Guarantee".

What is the Book with Confidence Guarantee?

For bookings made from 7th May 2020, the “Book with Confidence Guarantee” is applicable if you are no longer able to travel due to COVID-19 related developments.

For example: if you or someone immediately connect to you become sick with COVID-19 and you are forced into self-isolation, or an Alert Level change means travel becomes impossible, or there is a Government mandate for you not to travel in your local area/region or the area you intend to travel to.

In cases such as these, there will be no charges applied to make changes to your booking. We will provide a 12-month credit or full refund (in exceptional circumstances, determined on a case by case basis) with no cancellation or amendment charges added. In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate to confirm the medical grounds on which the request is based.

Please be aware that where your request to amend/cancel a booking was made prior to 7th May 2020 and/or is not linked to COVID-19 related matters, normal T&C’s will apply.

If the booking was made directly us:
We can process your requests to amend/cancel your booking directly, please contact Kaikoura Top10 on 0800 36 36 38 or email us at reception@kaikouratop.co.nz

If the booking was made via the TOP 10 group website (www.top10.co.nz), please contact TOP 10 on 0800 867 836 for any amendment requests.

If the booking was made via a third party, including online travel agents (i.e. booking.com, Expedia), traditional travel agents or other 3rd parties, then any request for a refund should be direct to that organisation in the first instance.

If you are not sure how you booked, please contact us for assistance.

To ensure the safety of all guests staying at Kaikoura TOP 10 Holiday Park, we have introduced "Best Practice Guidelines" that must be adhered to while staying in the holiday park.

Best Practice Guidelines COVID-19

By staying in our TOP 10 Holiday Park, you must always follow the agreement outlined below. Anyone that is not compliant, will not be tolerated and will be asked to leave the park immediately, without refund.

Guest social distancing agreement:
I acknowledge that I am here on permitted travel/work and that I will adhere to social distancing rules whilst staying at this TOP 10 Holiday Park.

This includes but is not limited to:

  • Using my own toilet and shower in my own room/unit/motorhome
  • Preparing food in my own room/unit/motorhome
  • Maintain a minimum 2 metre distance with anyone outside of my bubble
  • Using provided cleaning chemicals to wipe down communal area after use

Use of the communal laundry is permitted on a one person in, one person out basis (unless other person is in your bubble).

What we are doing to protect our guests:

We want you to reassure you that during your stay with us, we are implementing additional cleaning and hygiene practices in order to combat the risk of Covid-19.

These include, but are not limited to:

  • Supplying spray bottles of disinfectant, including single use paper towels, will be available in all communal facilities for guests to use
  • Operating our laundry facility on a one in, one out basis (unless being used by guests in the same “bubble”)
  • Removing all communal equipment from our facilities – should you require anything then items will be available from reception (subject to availability).
  • Disinfecting high frequency contact areas on a regular basis (e.g. door handles, taps, EFTPOS machines and counters)
  • Requiring our staff to wear appropriate PPE when carrying out their duties including rubber gloves and masks
  • Requiring all staff to adhere to strict social distancing guidelines
  • Collecting phone and email contacts from all guests, staff and suppliers who come on site in order to assist with contact tracing if required

If you have any concerns, then please contact our management team.